Training Tuesday:Handling Unhappy Customers

Even the best company, with the best service, will occasionally make mistakes. What matters most is how you handle the situation when issues arise. Your response to a crisis or to your customer’s unhappiness can make or break your relationship with that...

LTL 101:Drop Trailers

From time to time you may run into a drop trailer with one of your LTL shipments.   A drop trailer is a trailer that is left at a location for an indeterminate amount of time. It’s “dropped,” and picked up later. Most of the time, a drop trailer...

Training Tuesday:Tips for Cold Calling

Cold calling can be intimidating, frustrating, and uncomfortable. It is important to remember that you aren’t trying to make a sale via this first cold call – your only objective on a cold call is to schedule an appointment.  Never attempt to sell at...

LTL 101:Hazards and DOT Guidelines

The U. S. Department of Transportation (DOT) has specific rules for shipping hazardous materials. SunteckTTS can help you determine the DOT hazardous class for your shipment and find contract freight carriers that meet DOT safety and transportation...

Training Tuesday:Managing Objections

If it weren’t for objections everybody would be in sales. While none of us likes objections, we must accept them as part of the business and make sure we know how to overcome them. Your main goal when faced with an objection is to turn the objection around into...

Training Tuesday:Value Added Selling

There are more and more salespeople who have adopted a value-added approach to sales as a means to differentiate themselves from competitors, but few of them put a real dollar value on the value-added benefits and services they provide. Don’t forget, all...